Seniors/MyWay Card

ACT Seniors/MyWay Card

COTA ACT manages Seniors Cards in the ACT, which are combined with Transport Canberra MyWay cards - one card allows for public transport access, and the Seniors Card discounts and services.

If you have the new Seniors Card with a MyWay card on the back, your Seniors Card number is the nine digit number on the MyWay side of the card.

If your Seniors Card has five digits, or does not have a MyWay card on the back we recommend upgrading your card. This can be done via the COTA ACT office, ACT public libraries and ACCESS Canberra shopfronts.

 

How to apply for an ACT Seniors Card

If you are over 61, a permanent resident of the ACT and working 20 hours or less each week you are eligible for an ACT Seniors Card.

*Please note: as of 1 July 2017, the age eligibility for applying for an ACT Seniors Card changed from 60 to 61. From 1 July, 2017 applicants now have to be 61 years of age to be eligible. This change does not affect current Seniors Card holders or those who turned 60 before 1 July, 2017.

Applications for a Seniors Card are available from ACCESS Canberra shopfronts, ACT public libraries or the COTA ACT office (applications are not available online). 

You will be required to provide proof of age and residency (acceptable forms of identification include: drivers licence birth certificate or extract, Australian passport, ACT government invoice, bank papers, DSS pension or DVA pension card)

For more information about the Seniors Card, contact COTA on 6282 3777.

Full information on Seniors Card for the ACT can now be found at "actseniorscard.org.au".

 

Why is my Seniors/MyWay Card not working?

Having trouble using your Seniors / MyWay card on public transport?

MyWay cards remain valid for two years from the date of the last 'transaction' (a 'transaction' could be either travel, recharge or when the card has been originally activated). Once a card has expired, it cannot be reactivated and you will need to apply for a new card through COTA ACT, ACT public libraries or ACCESS Canberra shopfronts. Concession entitlements and stored value on a registered MyWay Card may be transferred where the registered card is replaced

To ensure your MyWay card is looked after, the following are recommended:

  • Do keep it separate from other cards such as credit cards and building access cards
  • Do not expose the card to heat
  • Do not bend the card
  • Do not punch holes in the card
If your MyWay card is no longer valid you will not be able to apply for a Gold Senior Opal card for travel in NSW.
 
Concession travel on the NSW Opal public transport network

ACT Seniors can apply for an Gold Senior/Pensioner Opal Card online (http://www.opal.com.au:80/ordercard/) or by calling Opal on 13 67 25.

From Monday 31 October 2016, Transport Canberra has partnered with Transport NSW to automatically validate ACT seniors' eligibility for concession travel in NSW. Transport NSW has also removed the 60 day expiry on ACT seniors' Gold Opal Cards.

If you are over 60, a permanent resident of the ACT and working 20 hours or less each week, you are eligible for an ACT Seniors Card and a Gold Opal card, giving you concession travel capped at $2.50 a day* across Sydney, the Blue Mountains, Hunter, Illawarra and Southern Highlands.

*Excludes Sydney Airport Station access fee

How to apply

ACT seniors no long have to apply using paper-based application forms for a Gold Opal Card. Apply by visiting: https://www.opal.com.au/ordercard/?execution=e1s1 or call Opal on 13 67 25.

What do ACT Seniors Card holders need before they apply?

To complete your application you will need:

  • First and last name exactly as Transport Canberra has them on file
  • Date of birth
  • Seniors Card identification number.
OPAL card registration not working?
  • How many numbers are on your Seniors Card? The new system requires your card to have nine numbers to be processed. If you have an older card with five numbers you will need to upgrade your card.
  • When did you apply for your Seniors Card? It takes up to 7 business days for the Transport Canberra and NSW Opal Card databases to sync details.
  • Is your MyWay card valid? MyWay cards remain valid for two years from the date of the last 'transaction'. If you have had a MyWay card for more than two years and have never used it on the bus, it is likely your card has expired. If your card has expired it means that Opal will not recognise your details. Once a card has expired, it cannot be reactivated and you will need to apply for a new card.
If you have confirmed all of this and your registration is not processing you will need to confirm your card validity with MyWay (see section above 'Why is my Seniors / MyWay Card not working").
PLEASE NOTE: When replacing a lost or damaged ACT Seniors Card it is also necessary to reapply for a NSW Opal Card, as NSW Opal Cards are linked to your unique Seniors Card number. 
 
What discounts am I entitled to?
Your ACT Seniors Card gives you access to savings on a range of goods and services provided by participating businesses. Find out the discounts available by searching on the ACT Seniors Card website, or downloading a copy of the Seniors Card Discount Directory: http://www.actseniorscard.org.au/discounts.html. You can get hard copies of the Seniors Card Discount Directory from the COTA ACT office in Hughes.
 
Do you get a discount using your Seniors Card that is not listed in our directory? Let us know via This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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Services

  • ACT Seniors Cards
  • The Seniors Information Line
  • Referrals to community organisations
  • Services for older people and their carers
  • Social Groups & Support Groups

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COTA ACT

Council on the Ageing (ACT)
Hughes Community Centre
2 Wisdom Street Hughes ACT 2605
Telephone: 02 6282 3777
Fax: 02 6285 3422
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