Housing Options Advisory Service

How can COTA ACT's Housing Options Advisory Service help me? 

COTA ACT's Housing Options Advisory Service can help if you are over the age of 50 and need help with any of the following housing issues:

  • Accessing Home Care Packages to help you stay in your own home
  • Accessing NDIS Arrangements to help you stay in your own home
  • Accessing community support systems for seniors in the ACT  
  • Advice on home modifications and / or downsizing to a smaller home
  • Advice on de-cluttering / helping someone with a hoarding disorder
  • Accessing appropriate ACT Public Housing and private housing options
  • Advice on Retirement Villages
  • Advice on assistance for carers (including Respite Care options)
  • Accessing Residential Aged Care Facilities
  • Rental options

Please call (02) 6282 3777 and ask to speak with COTA ACT's Housing Options Advisory Service, or email This email address is being protected from spambots. You need JavaScript enabled to view it. for further information. Alternatively, please come in to the COTA ACT office at the Hughes Community Centre (next to the Hughes shops). 

Understanding Retirement Villages in the ACT Region  

To make an informed choice it is very important to understand the difference between retirement villages and aged care facilities. Retirement villages in the ACT are regulated by the Retirement Villages Act 2012 (ACT), (updated by the Retirement Villages Amendment Act 2016 (ACT)). The regulation of retirement villages is different in all states and territories across Australia. In contrast to this, aged care facilities and services are regulated by the Commonwealth Government and are the same nation-wide.

Understanding contractual arrangements in relation to Retirement Villages in the ACT is often quite complex. To help you understand your rights better the Australian Competition and Consumer Commission (ACCC) and the ACT Government's Office of Regulatory Services has published some extremely useful information:

Information on Retirement Villages in the ACT Region

Retirement Villages in the ACT Region 

Information on Retirement Villages from the ACCC

Useful links (Aged Care and NDIS services)

My Aged Care (for information about aged care services)

Income and assets assessment (for information about permanent residential aged care costs)  

Means Tested Care Fee (for information about the Means Tested Care Fee)

The National Disability Insurance Scheme (NDIS)

Useful links (ACT Government services)

ACT Government Community Services (for information about community and social housing in the ACT)  

The ACT Affordable Rental Scheme (for older ACT Residents on low income)

Aboriginal and / or Torres Strait Islanders

If you identify as an Aboriginal and / or Torres Strait Islander person, there are a number of government-funded transport, aged care services and health services available to help you.

Aboriginal and Torres Strait Islander Services Aged Care Services

Aboriginal and Torres Strait Islander Health Portal

Aboriginal and Torres Strait Islander Older Persons' Housing

Services and Support for Aboriginal and Torres Strait Islander People Living in the ACT

Carers ACT Aboriginal and / or Torres Strait Islander Carer Program

Winnunga Nimmityjah Aboriginal Health Service

Aboriginal and Torres Strait Islander Community Bus Service

Do you come from a culturally and linguistically diverse (CALD) background?

If you are an older person from a culturally and linguistically diverse (CALD) background, or you are caring for an older person from a CALD background, there are aged care services designed specifically for you that take this diversity into account.

CALD Background (My Aged Care Website)

Accessing Aged Care Information in a language of your choice

Carers ACT CALD Program

Migrant and Refugee Settlement Services (MARSS) for the ACT

COTA ACT’s Housing Options Advisory Service receives funding from the ACT Government and the Australian Government through the National Affordable Housing Agreement.

Last updated 9 March 2017.



  • ACT Seniors Cards
  • ACT Seniors Card Discount Directory
  • The Seniors Information Service
  • Housing Options Advisory Service
  • Information on services for older people and their carers
  • Community education, information sessions and events
  • Community centre hire


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Council on the Ageing (ACT)
Hughes Community Centre
2 Wisdom Street Hughes ACT 2605
Telephone: 02 6282 3777
Fax: 02 6285 3422
Contact Us 
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